Asset Maintenance Continued

Asset Database

simPRO has an in-built asset database builder that lets you set up unique fields for each asset type. As each asset type may have different service levels, you can flag each one as appropriate.

Maintenance Planning

simPRO’s inbuilt planner lets you know what has to be tested, what test has to be performed and where and when the test needs to be completed.

Programmed Maintenance Scheduling

Using simPRO’s scheduler and recurring jobs function, input the required schedule and replicate the anniversary dates to suit your customer’s needs. Recurrent jobs can be scheduled at any frequency from daily to annually and you always remember because simPRO will create the job and allocate to the relevant technician or have it ready and waiting for scheduling. Work Tasks (service description) can be consolidated and job history tracked for each call.

Automatic Repair or Rectification Quotes

Should any asset require repairs or rectification, your system can easily generate a quote that can be instantly emailed to the client for approval. As they have access via the Client Management Portal, they can immediately accept your quote so you can perform the necessary works and eliminate liability.

If your technician is still onsite, they can perform the required works before moving on to the next job.

Preventative Maintenance

Once the programmed maintenance is complete any suggestive or rectification work can be costed, quoted and completed for your customer.

Reactive Maintenance

When the reactive call comes in it is usually because the asset is down. In this case, a job needs to be scheduled fast. simPRO streamlines this process and enables the job to be scheduled with the customer while they are still on the phone.

These jobs can then be invoiced on a time and materials basis or allocated to the maintenance or warranty contract.

Customer Management Portal (CMP)

Your customer can access all of their asset management history via the customer management portal. All test reports, job history and invoices are on display and up to date which means contingent liabilities are met.